CARE GUIDE
At By Ella Jewellery, every piece is crafted with intention and designed to be treasured for a lifetime.
We curate premium quality, tarnish-resistant and water-safe jewellery that elevates your everyday elegance. Our commitment to excellence ensures that each piece maintains its beauty while being gentle on your skin.
Our Premium Materials
Each By Ella Jewellery piece is meticulously crafted using the finest materials:
- Premium Stainless Steel Base: surgical-grade base metal, known for its exceptional durability and hypoallergenic properties.
- Sterling Silver 925: Authentic 92.5% pure silver, hallmarked for quality and treated for enhanced durability and shine.
- Hypoallergenic Formula: 100% nickel and lead-free, making our jewellery suitable for sensitive skin
- Tarnish-Resistant Technology: PVD Coating Technology, Advanced Physical Vapor Deposition process that creates a durable, tarnish-free finish that maintains its lustre.
- Water-Safe Construction: Designed to withstand daily exposure to water
Everyday Wear
Our jewellery is designed for daily wear, but following these simple guidelines will help maintain its pristine condition:
- Put on jewellery last: After applying perfumes, lotions, and cosmetics to minimize chemical exposure
- Remove first: Take off your jewellery before applying skincare products or engaging in intense physical activities
- Sauna and spa considerations: While water-safe, extreme heat and steam may affect the longevity of the finish
- Sleep comfort: Remove pieces before sleeping to prevent tangling and pressure damage
All By Ella Jewellery pieces are 100% nickel and lead-free, making them safe and comfortable for sensitive skin types.
Daily Care & Maintenance
Regular Maintenance
Store properly: Keep your jewellery in individual soft pouches or the original packaging when not being worn to protect from dust, moisture, and scratches.
Handle with care: Put on jewellery after applying cosmetics, perfumes, and lotions to minimize exposure to chemicals.
Gentle wearing: While our pieces are waterproof and tarnish-resistant, removing them before swimming in chlorinated pools or ocean water will help preserve their finish.
Avoid contact with: Harsh chemicals, cleaning products, bleach, ammonia-based solutions, and abrasive materials that may damage the surface coating or cause discoloration.
Cleaning Your Jewellery
Regular cleaning helps maintain your jewellery's natural shine and ensures optimal wear:
- Gently wipe with a soft, damp cloth using mild soap if needed.
- Dry thoroughly with a clean microfibre cloth to restore shine.
- Every purchase includes a complimentary polishing cloth to make caring for your pieces effortless.
- For detailed pieces, use a soft-bristled brush to reach intricate areas.
Understanding Your Skin
Skin pH Levels
Every individual has a unique skin chemistry that can affect how jewellery wears over time. Understanding these factors helps ensure the best experience with your By Ella pieces.
Skin pH Levels
Your skin's natural pH level ranges from 4.5 to 6.5, with higher acidity potentially causing faster oxidation of metals. This is completely natural and varies based on:
- Diet and hydration levels
- Hormonal changes and medication
- Exercise and perspiration patterns
- Environmental factors and climate
- Individual genetic factors
Skin Sensitivity Considerations
Our hypoallergenic materials are suitable for most skin types, including sensitive skin. However, if you experience any irritation, we recommend:
- Ensuring jewellery is completely dry before wearing
- Taking breaks from wearing pieces during times of high activity or stress
- Consulting with a dermatologist if sensitivity persists
Note: All metals will naturally develop patina over time due to oxidation. This process varies by individual and is influenced by skin chemistry, environmental factors, and wear patterns.
Our Quality Guarantee
We stand behind the craftsmanship of every piece. All By Ella Jewellery is covered by a comprehensive 1-year warranty covering:
- Broken clasps and fastenings
- Loose stone settings
- Faulty chain links or connections
- Manufacturing defects
Please note: Our warranty does not cover damage from chemicals, excessive force, normal wear and tear, or discoloration due to individual skin chemistry variations.